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Today, more than ever, there’s a need for efficient nonprofits that can interface with donors while delivering on their promises to the people and causes they serve. This requires them to adopt modern technology like nonprofit document automation, payment solutions, communications tools, and much more.

Holding on to legacy ways of doing things oftentimes causes more harm than good.

In this guide, we’ll look at document automation for nonprofits, share the benefits, and give a high-level overview of how to get started.

What is nonprofit document automation?

Nonprofit document automation is the process of utilizing technology – usually cloud-based software – to automate multiple aspects of the document lifecycle including but not limited to the creation, distribution, and management of documents for nonprofits.

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Nonprofit document automation can help you improve efficiency, reduce administrative costs, and increase the quality and consistency of your communications. By automating the creation and distribution of documents, you can free up your team to focus on other important tasks, such as fundraising, program management, and donor engagement.

Nonprofit document automation can be achieved through the use of specialized software tools, such as document management systems, electronic signature software, and online form builders. Oftentimes, these tools are combined in one end-to-end system like DoxFlowy. These tools help facilitate the creation, storage, and further management of documents in a centralized location, streamline document workflows, and improve collaboration and communication among staff members and stakeholders.

Types of Documents that Can Be Automated

Nonprofit organizations generate a wide range of documents as part of their daily operations. Many of these documents can be automated using technology tools to streamline and simplify the process. Here are some examples of nonprofit documents that can be automated:

  1. Fundraising letters: Nonprofit organizations often rely on fundraising letters to generate donations from supporters. Using document automation tools, you can create customized fundraising letters that are tailored to specific donor segments or campaigns. The automation tools can generate mail merges, personalize each letter with the recipient’s name, and include variable content based on the donor’s giving history or interests.
  2. Grant proposals: Grants are often used by nonprofits to support their programs and services. Grant proposals require a significant amount of time and effort to create, but automation tools can simplify the process by providing templates, pre-written content, and proposal management features that help streamline the application process.
  3. Donor thank-you letters: It’s important to acknowledge the contributions of donors, but manually generating thank-you letters for each donation can be time-consuming. Automation tools can be used to generate customized donor thank-you letters that include the donor’s name, donation amount, and other personalized details.
  4. Event invitations: Fundraising events, such as galas, auctions, and charity runs require personalized invitations. Automation tools can be used to create and distribute invitations, manage RSVPs, and generate event-related documents such as name tags, event agendas, and post-event follow-up communications.
  5. Program reports: Nonprofits, like other organizations, need to report to their stakeholders on the progress and impact of their programs. Automation tools can be used to generate program reports that pull data from multiple sources, such as donation records, volunteer hours, and program outcomes, and compile them into a single, easy-to-read document.

These are just a few examples of nonprofit documents that can be automated. By automating these processes, you can save time, reduce costs, and increase your efficiency. Allowing you to focus on your core mission of making a positive impact in your community.

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Factors to Consider Before you implement document automation for nonprofits

Before implementing document automation for nonprofits, there are several factors to consider to ensure that the implementation is successful and meets the needs of the organization. Here are some factors to consider:

  1. Document processes: It’s important to evaluate your current document processes to identify which processes would benefit from automation. This involves assessing the volume and complexity of the documents being generated and identifying any areas where manual processes are causing inefficiencies or errors.
  2. Software solutions: There are a variety of software solutions available for document automation, ranging from basic document creation and management tools to more advanced systems with features such as electronic signatures and workflow automation. It’s important to evaluate these solutions and choose the one that best meets the organization’s needs and budget.
  3. Data management: Document automation often involves pulling data from multiple sources, such as donor databases, financial management systems, donor questionnaires, and program impact metrics. It’s important to ensure that your data is clean, accurate, and up-to-date to ensure that the automated documents are correct and complete.
  4. Staff training: Staff may need to learn new software tools and processes. It’s important to provide adequate training and support to ensure that staff members are comfortable using the new tools and that the implementation is successful.
  5. Security and compliance: You often deal with sensitive donor and program data, so it’s important to ensure that any document automation solutions are secure and compliant with relevant regulations, such as HIPAA and GDPR.
  6. Return on investment: Document automation can require an initial investment of time and resources, so it’s important to assess the potential return on investment. This involves evaluating the expected cost savings, efficiency gains, and improved donor or stakeholder communication that the implementation is expected to deliver.

By carefully considering these factors before implementing document automation for nonprofits, organizations can ensure that the implementation is successful, meets their needs, and delivers significant benefits.

Choosing a Document Automation Software for nonprofits

When selecting nonprofit document automation software, there are several important factors to consider. Here are some key features to look for:

  1. Customization options: Nonprofit organizations often have unique document needs, so it’s important to take advantage of software that provides customization options to meet those needs. Look for software that allows for the customization of templates, forms, and fields, as well as the ability to add logos and branding.
  2. Integration with existing systems: You likely use multiple software systems, such as donor management, fundraising, and financial management. It’s important to select document automation software that can integrate with these existing systems to streamline data transfer and reduce manual data entry.
  3. Workflow automation: Workflow automation can help you save time and reduce errors by automating repetitive tasks. Look for software that allows for workflow automation, such as the ability to automatically route documents for approval, send reminders, and track document status.
  4. Collaboration features: Document creation often involves collaboration between multiple stakeholders, such as board members, staff, and volunteers. Look for software that allows for collaboration and version control, such as the ability to add comments, track changes, and share documents with multiple users.
  5. Reporting and analytics: You need to be able to track and report on document processes, such as document generation, approval workflows, and document distribution. Look for software that includes reporting and analytics features to help organizations measure the success of their document automation efforts and identify areas for improvement.

By selecting nonprofit document automation software that includes these features, you can streamline document processes, improve efficiency, and focus on your core mission.

Steps to implement nonprofit document automation

Implementing document automation for nonprofits can be a complex process, but there are several key steps to follow to ensure success. Here are some of the key steps involved:

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Identify your document automation needs:

This involves assessing the current document processes, identifying inefficiencies and areas for improvement, and determining which processes could benefit from automation. Focus on documents and workflows that require a lot of manual data entry or that are prone to error. Those places are your low-hanging fruit that can be optimized fairly quickly.

Choose the right software:

Once the document automation needs have been identified, the next step is to choose the right software. Consider factors such as customization options, integration with existing systems, security features, workflow automation, collaboration features, and reporting and analytics. Of course, you’ll also look at the more general features of the tool and the price point. Shortlist the ones that look promising and then take out a demo or take advantage of the free trial that most tools provide.

Develop templates and forms:

Once the software has been chosen, the next step is to develop templates and forms for the documents that will be automated. Almost every document automation tool works based on a series of dynamic templates which you create from scratch or customize to meet your needs. This may involve setting up conditional logic, identifying the necessary fields, formatting and branding elements, and designing templates that can be easily customized.

Configure the software:

Once the templates and forms have been developed, the software needs to be configured to meet your specific needs. This involves setting up workflows, automation rules, and data integration with other systems.

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Train staff:

After you’ve gotten a preliminary understanding of the software and have set up one or two automation workflows, bring staff on board and start training them. Some of the training will be provided by the software provider but most of it will cover your internal processes as relates to document automation. Focus on training on how to create and customize documents, how to use workflows and automation rules, and how to collaborate with others.

Test and refine:

Once the software has been configured and staff has been trained, it’s important to test the system and refine it as needed. This involves testing the system with real documents and making adjustments as needed to improve efficiency and accuracy.

Rollout and monitor:

After the initial testing phase, you can then roll out the system to the wider organization. It’s important to monitor the system’s performance and make adjustments as needed to ensure ongoing success. You should also perform regular audits so you can update your dynamic templates based on any new regulation that may be in effect.

By following these key steps, nonprofits can successfully implement document automation and improve their efficiency and effectiveness in serving their communities.

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Best Practices for Document Automation

Nonprofit document automation can be a powerful tool for improving efficiency, accuracy, and consistency in document processes. However, to ensure success, it’s important to follow best practices for streamlining the automation process and maintaining and updating automated documents. Here are some tips for each of these areas:

Streamlining the automation process:

To streamline the automation process, establish naming conventions, create a document library, use templates and merge fields, and schedule regular updates. Naming conventions make it easier to find and organize documents, while a central document library ensures staff has access to the most up-to-date versions. Templates and merge fields reduce the time and effort required to create documents, while regular updates ensure they reflect current processes and policies.

Ensuring accuracy and consistency in automated documents:

To ensure accuracy and consistency in automated documents, create a review process, test documents thoroughly, and train staff on their proper use. Establishing a review process ensures that all automated documents are accurate and consistent, while thorough testing helps ensure that they function as intended. Training staff on the proper use of automated documents helps ensure that they use them correctly and consistently.

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Maintaining and updating automated documents:

Track changes and updates, involve staff in the review process, and monitor the effectiveness of automated documents. Tracking changes and updates ensures that all staff are using the most up-to-date version, while involving staff in the review process helps ensure that automated documents reflect current processes and policies. Monitoring the effectiveness of automated documents helps you identify areas for improvement and ensure that they meet the needs of the organization.


Nonprofit document automation is an effective way to cut costs and improve efficiency. With that being said, it’s not something that should be undertaken blindly. There are many steps and processes that should be followed to ensure you get the highest return.

This guide has looked at the benefits and processes that you can use to jumpstart document automation for nonprofits. It’s up to you to use this information to start reaping the benefits.

If you’re looking for nonprofit document automation software then be sure to explore DoxFlowy and everything it has to offer.

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