How complex is your process, really? Score it in 2 minutes.

Gut feelings don't get budget approvals. This tool scores your process across 7 dimensions of complexity and tells you exactly where the friction lives, what it's costing you, and what's fixable.

SCORE YOUR PROCESS

What the scorer tells you

An objective complexity score

Your process scored against 7 dimensions — steps, handoffs, documents, approvals, tools, communication, and errors. No guessing, no gut feel.

Where the friction lives

A dimension-by-dimension breakdown showing exactly which parts of your process are driving complexity, ranked by impact.

What to fix first

Targeted recommendations based on your specific results, plus a downloadable report you can share with your team or leadership.

Score your process

SOP Complexity Scorer

Score your process across 7 dimensions of complexity. Takes under 2 minutes.

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Your process

Tell us about the specific process you want to evaluate.

What process are you scoring? Name the specific process you want to evaluate. Be as specific as possible — "new employee onboarding" is better than "HR stuff."

How often does this process run?

How many times does it run per month on average?

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Steps & sequence

How many steps are involved and how does the process flow?

How many distinct steps are in this process from start to finish?

How would you describe the flow of the process?

LinearSteps happen in a fixed order, one after another

Mostly linearGenerally sequential, but some steps vary

BranchingMultiple paths depending on conditions

Highly variableLooks different almost every time it runs

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People & handoffs

How many people are involved and how does work move between them?

How many different people or roles are involved in this process?

How many times does work get handed off from one person or team to another? A handoff is any point where one person finishes their part and passes it to someone else to continue — e.g., a manager drafts a document and sends it to legal for review, or HR collects information and passes it to payroll for processing. Count each person-to-person transfer as one handoff.

How are handoffs typically communicated?

AutomatedSystem notifications, automated emails, or workflow triggers

Structured manualStandard emails, Slack messages, or task assignments

Ad hocVerbal, "hey can you look at this," or inconsistent methods

MixedSome automated, some manual, no standard approach

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Documents & signatures

How many documents flow through this process?

How many separate documents are created, reviewed, or processed during this workflow?

How many of those documents require a signature (electronic or physical)?

How is document creation currently handled?

TemplatesStandardized templates that get filled in

Semi-templatedStarting from a previous version and modifying

ManualCreated from scratch or heavily customized each time

MixedVaries by document

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Decisions & approvals

How many decision points and approval gates does this process have?

How many decision points or conditional branches exist in this process? A decision point is any place where the next step depends on a condition — e.g., "if contract value is over $50K, route to legal."

How many approvals or sign-offs are required before the process is complete? An approval is any point where someone needs to review and formally say "yes, this is good to proceed" before the next step can happen. This includes manager sign-offs, legal reviews, compliance checks, budget authorizations, or any gatekeeper step that can block progress if the person is unavailable.

What happens when an approval is delayed or rejected?

Clear escalationDefined next steps, auto reminders, backup approvers

Informal follow-upSomeone chases it manually

StallsProcess stops until someone notices

VariesDepends on who's involved

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Tools & systems

How many tools are involved and how well do they work together?

How many different software tools or systems are used across this process? Count everything: email, spreadsheets, CRM, document editors, signature tools, project management, etc.

Do these tools pass data to each other automatically, or does someone manually move information between them?

Mostly automatedIntegrations, APIs, or workflow tools handle it

Some automationA few connections, but most transfers are manual

Mostly manualCopy/paste, re-entering data, downloading and uploading

Fully manualNo automation between tools

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Errors & rework

How often do things go wrong and what causes it?

How often does something go wrong in this process that requires rework or correction?

RarelyLess than 5% of the time

Occasionally5 – 15% of the time

Frequently15 – 30% of the time

Very frequentlyMore than 30% of the time

What are the most common causes of errors? (select all that apply)

Outdated or wrong templates

Manual data entry mistakes

Miscommunication during handoffs

Missing or incomplete information

Unclear process steps

Delayed approvals holding things up

Using the wrong document version

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Your complexity report is ready

Enter your email to see your full SOP complexity breakdown, including a dimension-by-dimension score and a downloadable report.

out of 100

Where the complexity lives

Scored across 7 dimensions, ranked by impact

What this means at your volume

The document automation opportunity

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